Shipping & Returns

Thank you for your business.

Following are the terms and conditions that constitute our Shipping Policy.

SHIPMENT PROCESSING TIME

All orders are processed within 3-5 business days.
Orders are neither shipped nor delivered on weekends or U.S. holidays.
Instances of delay, such as those occurring due to high-volume orders, will result in notification to the customer.

SHIPPING RATES AND DELIVERY ESTIMATES

SHIPPING METHOD	DELIVERY TIME ESTIMATE	SHIPPING COST ESTIMATE
FedEx Home Delivery	3-5 BUSINESS DAYS	$12.50

SHIPMENT TO P.O. BOXES AND APO/FPO and INTERNATIONAL ADDRESSES

SHIPMENT CONFIRMATION AND ORDER TRACKING

A Shipment Confirmation email with Tracking Numbers will be sent upon order shipment.
Tracking Numbers will become active within 24 hours of email receipt.

DAMAGES

We are not liable for any products damaged or lost during shipping.
Orders received in damaged condition can be made known to the shipment carrier.
Save all packaging materials and damaged goods prior to filing a claim with the shipment carrier.

Thank you for your business.

Not satisfied with your purchase. We are here to help.

Following are the terms and conditions that constitute our Return Policy.

RETURNS

Returns must be initiated within 30 days from the date you received your purchase.
Items must be in their original state and condition and in the original packaging.
Include any invoice, packing slip, or proof of purchase.
Please allow 3 to 5 business days for the processing of the returned item(s).

REFUNDS

Customers will be notified via email upon receipt of the returned item(s).
An additional email will be sent within 3 business days of receipt regarding the status of the return.
It may take up to 10 business days for a refund to post to the account utilized for purchase.

SHIPPING AND HANDLING CHARGES

Shipping charges applied to the original purchase are non-refundable.
Shipping costs for returned item(s) are the responsibility of the customer and are non-refundable.

EXCHANGES

RIVERSIDE MILITARY ACADEMY CADET STORE

Attn: RETURNS

2001 Riverside Drive

Gainesville, GA 30507

phone: 770-538-2193 | email: cadetstore@riversidemilitary.com